UK Flooring Direct Ltd Reviews 35,829

What drew me was the quality of their products and obviously the unbeatable prices!!! Lots of variety with cost effective budget prices for renovation projects. However my only gripe is the whole deli... See more

Flooring looks amazing, great quality with the felt backing and relatively easy to put down. Was a slight shame some boards were a bit damaged, likely in transit, but I was lucky enough to work... See more

Great quality oak engineered flooring at a good price. Only reason I didn't give 5 stars was because of the tracking link using 'Shop'. You have to register to view, and when you do there's NO update... See more

Selection of products and choice and ease of ordering. We’ve used them before and have another order in with them so do recommend. However the packaging was badly damaged as were the corners of two of... See more

Idah was great and patient, it took several visits to the site before I finally bought. He & manager Sarah responded promptly and positively, advised of price protection, offers, saved delayed flexib... See more

Great choice of flooring.I purchased click & clack & it looks beautiful.Great quality.There were a lots of different options to choose from.Good communication re delivery & delivered on time ,well wra... See more

Great customer service. One pack damaged when delivered but UK flooring responded quickly and fairly with 2 options. Replacement pack delivered a few days later. Unfortunately the delivery driver stoo... See more

We were looking for a laminate flooring and placed an order for some FREE samples. They arrived promptly and we then had a follow up email from a very helpful guy called Davinder. He offered to help... See more

Good Service, 2nd time customer. This is the second time my family have ordered engineered wood and vinyl click flooring form UK Flooring Direct. Their service is quick, samples sent are large an... See more

I was after some advice on various aspects of the LVT i was looking for. I'd received some great quality samples really quickly and I just needed some final questions answered. I got some fantastic... See more

I have only had free samples from these guy's, but what fast efficient and courteous service! The samples I asked for arrived within 48 hrs, very large samples and of excellent quality. When I am read... See more

very helpful young man not pushy at all ,showed us all the different types of flooring ,helped us choose what was right for us ,plus good quality and prices ,would certainly recomend

Communication with Idah and her manager, Sarah was always perfect, replies came in minutes. Our questions about the SPECTRA flooring were clearly answered before the purchase and after the process, th... See more

Ordered from this company before, excellent service and quality.i called company to confirm details and spoke to Davinder who was extremely helpful, knowledgeable and respectful. He was able to answer... See more

Quality good, ordering straight forward. I couldn’t find as much help on your web site as I expected but You tube is a saviour. On a second order I have been sent the wrong items. Your returns facilit... See more

First time customer from this website, and I'd definitely buy from them again. They set the standard for how customer service should be. I talked with the customer service agent, Idah, online and he w... See more

At this time I’ve given 5 stars on the basis of the quality of the engineered oak laminate (6sq m) purchased at what I would consider to be an excellent price. It has yet to be laid but I have no doub... See more

Junaid Shaikh was very helpful. He followed up the initial enquiry and was knowledgeable and talk through our requirements and installation in detail. He also followed up to remind me the discount per... See more

Ordered reasonably priced wood flooring samples they arrived free of charge the samples were really good and I am in the process of ordering Excellent company

Junaid was most helpful in checking we had the correct matching accessories, there was no hard sell. He also explained the door fittings to my fitter. We have asked for delivery next week so will up... See more

Fantastic service, kept up to date with delivery ect. Only thing that could have been done is helped myself n my husband with the flooring into the house. We did manage but with great difficulty as we... See more

Alice the Trade Account manager gave EXCEPTIONAL customer service; seriously- she was awesome! Great people to deal with and FAST delivery of products in Stock! Casey the Canadian says hi!

Beautiful samples then we ordered flooring and we were kept informed throughout the process. The flooring hasn't been fitted yet so can't comment any further xx

Davinder was efficient in dealing with my new order, polite and helpful. He also managed to sort out the payment issue with the invoice in a friendly manner. Well done!!

I ordered some samples of flooring, they arrived promptly and were big enough to enable me to choose the best option for the room I am reflooring.

Davinder helped me so much with the beautiful flooring and also advice on the underflooring required for this type of floor. Davinder went over and beyond to help me - very professional, knowledgable,... See more

Idah was very professional and efficient and made placing my order very simple. I am very impressed with the level of customer service I have received. (Idah’s manager is Sarah) Thank you again!

Junaid picked up my chat response on the website and was extremely helpful. He offered alternatives and provided a quote on what I liked. I requested some samples which he actioned promptly and disp... See more

Great product and service let down by delivery. I work full time live alone with only 70+ year old parents to help me. My father was kind enough to be at my home for delivery and the drive dumped th... See more

I placed the order. I recd confirmation right away. Was kept informed right up until the delivery. Then told when delivered with picture. Brill.

Whilst I like the floor and delivery was fine…I had entered the incorrect address. Made contact several times with no contact made back. Thankfully I knew the people at the address but the no contact... See more

Quality flooring We ordered online and collected in store All packs were in pristine condition Service from start to finish was excellent Really good chat and follow up along with the... See more

Generous sized samples were really helpful in choosing which colour and a fair price range too. Excellent friendly and knowledgeable UK based customer service over the phone, confirmed a few details f... See more

Davinder worked quickly to our quote over to us and couldn’t be beaten on price, working with us for future delivery also. Very smooth process and highly recommended.

Really fast delivery of samples - good quality and great in helping us to pick which type of engineered wood floor to go for

Bit of a problem about delivery but I am sure it wasnt your fault, In Orkney we have to learn to wait for our deliveries

Davinder service was first class. He was helpful and friendly, giving expert advice where needed. Very satisfied with the service.

Had an aftersales query, used the chat function and spoke to Junaid. Got the information I need to follow up .... AND, Junaid isn't a bot so I got the right info, first time. Thanks

Everything I ordered arrived promptly and when expected, the quality was exactly as described, I now have a great floor. All staff I dealt with - in particular Ava and Sarah - were well-informed, pro... See more

Davinder listened carefully to my enquiry. he resolved any issues I encountered and quickly arranged for my purchase to be delivered.

Prompt delivery and service. However, a few of the laminate boards were damaged which I only discovered after the box was opened.

Ordered several free samples. Arrived next day Good quality tiles for the bathroom and I will be ordering in the coming weeks

Uk Flooring were extra quick at dispatching my sample's, very impressed with the quality, haven’t yet decided on what type of flooring I will opt for, but will definitely recommend UK Flooring.

Really easy process. Received my samples very soon after I had ordered them. Would Definitely recommend to anyone 😁.

Great service, they helped us choose the right flooring and underlayment, and explained everything. We are very pleased and even sent friends to this store to buy flooring. Thank you.

Davinder was so helpful from start to finish, he’s a credit to the company, thank you Davinder 😊

Ordered samples. Arrived quickly and are good quality, will definitely be ordering some

Very helpful in helping us with the order to ensure we had the correct flooring

(Davinder 5*) at UK flooring direct really helped me place my wood flooring order and underlay. I initially made a mistake on my delivery address which davinder promptly addressed and allowed me... See more